Call Handling

The manner in which incoming external communication, leads or queries are managed is a vital element of any successful business. An incoming phone call can be where first impressions are gained and lasting impressions are formed.

ASM can ensure that your business never misses a telephone call no matter where you are, and that all calls are answered in your company name by a professional operator acting as an extension to your own team. Equally important is how a message is passed onto you. Using your call script, ASM will take all relevant information to enable your professional response.

Our service is comprehensive yet devised to be simple. Our aim is to maintain the flow of information into your business when you’re busy, in a meeting or otherwise engaged elsewhere. Utilising ASM out of hours can also turn you into a 24 hour operation, saving on out of hours staff costs.

ASM’s call handling service will:

  • Allocate a dedicated number to your business.
  • Provide daily activity information & reports.
  • Answer your calls in your company name 24 hours a day, seven days a week
  • Aim to answer your calls within seconds every time
  • Handle all calls professionally and efficiently to your precise instructions
  • Make sure all information is taken from the caller so that you have what you need to follow up

We constantly monitor performance levels with agreed key performance indicators such as average answer time, answer rate and quality of each call we answer.

Our state-of-the-art facility enhances your customer experience and at the same time screens unwanted calls to minimise the time you could potentially waste by dealing with cold callers.

"Advanced Signal Monitoring turns regular CCTV from simple crime recording devices into proactive and effective crime prevention systems that work."

− Matt Edgley, ASM Sales Director

"The ASM difference is our quality. Quality of people, quality of process and quality of service. Buying the cheapest solutions won’t deliver – ASM do, every time."

− Ian Rossiter - Operations Manager

"Every site we protect is different and has its own threats and vulnerabilities. ASM’s service is bespoke and we get to know all our protected sites in great detail"

− Cathie Flood– Technical Account Manager

NSI Gold Approved Alarm Receiving Centre
Monitoring of Intruder & Fire Alarms, CCTV Systems used in Security Applications in accordance with the requirements of ISO 9001, BS5979 and BS7858ACS SIA Approved ContractorAdvanced Signal Monitoring Limited holds the SIA Approved Contractor status for the provision Security Guarding & CCTV