Customer Expectations

ASM have built our business based on delivering and exceeding customer expectations. We understand our customers and we serve with quality systems
and an appreciation of individual needs.

Competitive Price Structure

Our pricing is related to the level of service required. We work only with competent installers and audit every site to insure low false alarm rates.These savings on our resource allows ASM to be competitive in the market for high quality monitoring. We do not believe in providing a sub standard service in order to win a contract.

High level skilled operatives

Tailored training and education package in accordance with SIA competencies, robust assessment criteria and substantial training budget. Comparative high level of pay and additional Performance related pay.

Effective and efficient event handling

  • Comprehensive standard operating procedures audited regularly.
  • Shift patterns in accordance with Working Time Directive.
  • Experienced management team.
  • Highly trained personnel committed to Continuous Professional Development.
  • Working with state of the art technology and a flexible workforce.
  • Motivated workforce due pay structure, training, decent shift pattern and a modern environment.

Please see a list of our Customer Expectation’s below and how ASM will meet the expectations.

Field engineering support & technical support

Technical team composed highly skilled and experienced management with field knowledge and dedicated qualified engineers, available as part of the service. Capability for remote maintenance.

Personal Service and one point of call

  • Manned 24 hour switchboard.
  • Each client linked with personal account manager.
  • All board members accessible to clients.
  • All departments with trained staff who have basic knowledge of the company processes.

Capacity to support large IP projects and accommodate a wide range of end user demand

  • Extensive bandwidth capacity; redundant & dedicated.
  • Existing enterprise class data storage available on-site.
  • Large floor space available for future growth.
  • Staff with knowledge and skills to design and execute bespoke and innovative projects.

"Advanced Signal Monitoring turns regular CCTV from simple crime recording devices into proactive and effective crime prevention systems that work."

− Matt Edgley, ASM Sales Director

"The ASM difference is our quality. Quality of people, quality of process and quality of service. Buying the cheapest solutions won’t deliver – ASM do, every time."

− Ian Rossiter - Operations Manager

"Every site we protect is different and has its own threats and vulnerabilities. ASM’s service is bespoke and we get to know all our protected sites in great detail"

− Cathie Flood– Technical Account Manager

NSI Gold Approved Alarm Receiving Centre
Monitoring of Intruder & Fire Alarms, CCTV Systems used in Security Applications in accordance with the requirements of ISO 9001, BS5979 and BS7858ACS SIA Approved ContractorAdvanced Signal Monitoring Limited holds the SIA Approved Contractor status for the provision Security Guarding & CCTV