Managing in-bound communication, leads or enquiries is an important and vital activity however it can be costly and time consuming. Working as an extension of your team our operators work to your script and ensure every call is answered quickly and professionally every time.
Our simple, yet comprehensive service can be used when you are busy, during office hours or out of hours to ensure someone is always available. We can also help you screen calls to minimise the time spent dealing with cold or nuisance callers.
We monitor performance levels to agreed key performance indicators such as average answer time, answer rate and quality of each call we answer.
Ensuring a safe and secure data transfer and ongoing reliable monitoring services across 650 sites for Lancashire County Council.
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Read our case study to learn about our partnership with Teledata and how together we deliver the ultimate security offering.
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ICTS Security Technology effectively stops attempted break-in at major construction contractor site.
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Contact ASM to find out how we can protect your property, people and
assets with remote security and monitoring solutions.
